PROPERTY MANAGEMENT

The marketing team at JMC has developed and implemented digital and print media marketing strategies to promote the company's brand, as well as each managed apartment community, both market rate and affordable. The marketing team employs both tried-and-true and cutting-edge methods to advertise communities through diverse mediums including printed marketing pieces, internet listing services, geo-targeted advertising, and social media promotions. Our property photography package includes high resolution stills, digitally-enhanced virtual models, property showcase videos, and 360-degree virtual tours. Our leasing teams are trained in customer service etiquette and excel at turning phone conversations into conversion opportunities, providing prompt responses to e-mail inquiries, and giving apartment tours that offer our guests a memorable experience.

We approach asset management from the perspective of owners, property managers, and developers and our properties benefit from that uniquely integrated approach. When managing a new development from the ground up or assuming management of an existing community, JMC always sets forth an extensive plan to maximize revenue, increase occupancy, enhance the physical upkeep, and build a relationship with residents and the surrounding community. The reputation of JMC, open and honest communication style, and resident-centric management philosophy have enabled us to not only achieve favorable returns for our investment partners, but also create thriving communities that contribute to the economic and social vitality of their neighborhoods. Our seasoned asset management staff is supported by our accounting and management information system teams, which provide financial and advisory assistance for the development, investment, and management operations of the company. Together, these groups work with our senior management, marketing, and maintenance teams to identify key issues and develop strategic solutions that improve our communities in the near and long terms. We pride ourselves on our ability to provide customized and timely reporting to a wide variety of clients, ranging from publicly traded companies and private institutional partners to government agencies.

JMC conducts regular training for all staff using varied media in both online classes and in-person sessions. Comprehensive employee-led training sessions make up JMC's FRAMEwork – a suite of courses in Finance, Rental Ops, Administration and Maintenance. Employees are also given course work in fair housing, HUD compliance, sales, software systems, cyber security and DEI (diversity, equity, and inclusion). Flexible training methods allow staff to learn effectively and align with JMC’s commitment to excellence in service and community building.

JMC has an extensive history of working with local, regional, and national agencies to develop and manage a large volume of affordable apartment homes for countless families. In 1985, our firm was the first private management company in the country to take over the management of a public housing property. The affordable properties we manage are supported by the JMC Compliance Department

JMC establishes preventive maintenance schedules, apartment turnover protocols, pest control management programs, and capital needs planning. The maintenance teams work collectively to ensure that a property’s infrastructure and curb appeal meet the highest standards. Through in-house and industry training and certification programs, our teams have extensive knowledge of HVAC systems, plumbing mapping, appliance repair, electrical configuration, roofing, horticulture, and swimming pool upkeep.

JMC is environmentally aware and committed to sustainable construction and management practices. In 2007, JMC introduced New England’s first large-scale apartment community to receive LEED certification – Parkside Commons in Chelsea, MA. In our portfolio of managed properties, buildings of all ages are energy efficient because of the company's accomplishments in sustainable retrofitting. This has included upgrading heating boilers, converting to LED lighting, installing low-flow water devices, increasing natural lighting, and reducing landscaping needs. The company has also received accolades at a national level for its green buildings. The U.S. Department of Energy’s “Better Buildings” initiative recognized McNamara House in Allston, MA as a national leader in energy efficiency retrofitting.